/* CONTENEDOR MÁS CONTROLADO */
.container.narrow {
  max-width: 760px;
}

/* HERO */
.pqrs-hero {
  background: linear-gradient(180deg, #0b3c5d, #082c44);
  color: white;
  padding: 3.5rem 0 3rem;
}

.pqrs-hero h1 {
  font-size: 2.6rem;
  margin-bottom: 0.8rem;
}

.pqrs-hero p {
  font-size: 1.05rem;
  opacity: 0.95;
}

/* INFO LEGAL */
.pqrs-info {
  background: #fff;
  padding: 2.5rem 0;
}

.info-list {
  list-style: none;
  padding: 0;
  margin: 0;
}

.info-list li {
  padding: 0.6rem 0;
  font-size: 0.95rem;
  color: #374151;
}

/* TIPOS */
.pqrs-types {
  padding: 2.5rem 0;
}

.type-row {
  display: flex;
  flex-wrap: wrap;
  gap: 0.6rem;
}

.type-row span {
  background: #eef2f7;
  padding: 0.4rem 0.9rem;
  border-radius: 999px;
  font-size: 0.85rem;
  color: #1f2937;
}

/* FORMULARIO */
.pqrs-form-section {
  padding: 3.5rem 0 5rem;
}

.pqrs-form-section h2 {
  margin-bottom: 1.5rem;
}

/* FORM CARD */
.pqrs-form {
  background: #fff;
  border-radius: 14px;
  padding: 2.5rem;
  border: 1px solid #e5e7eb;
}

/* FORM GRID */
.form-grid {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 1.2rem;
}

.form-group label {
  font-size: 0.85rem;
  font-weight: 600;
  margin-bottom: 0.3rem;
  display: block;
}

.form-group input,
.form-group select,
.form-group textarea {
  width: 100%;
  padding: 0.6rem 0.7rem;
  border-radius: 6px;
  border: 1px solid #d1d5db;
}

/* TEXTAREA FULL */
.form-group textarea {
  resize: vertical;
}

/* LEGAL */
.form-legal {
  margin-top: 1.5rem;
  font-size: 0.85rem;
}

/* BOTÓN */
.form-actions {
  margin-top: 2rem;
}

.form-actions button {
  width: 100%;
  padding: 0.8rem;
  background: #0b3c5d;
  color: white;
  border: none;
  border-radius: 6px;
  font-size: 1rem;
  cursor: pointer;
}

.form-actions button:hover {
  background: #082c44;
}

/* RESPONSIVE */
@media (max-width: 640px) {
  .form-grid {
    grid-template-columns: 1fr;
  }

  .pqrs-hero h1 {
    font-size: 2.1rem;
  }
}
/* ================= MENSAJES FORM ================= */

.form-message {
  margin: 1.5rem 0;
  padding: 1rem 1.25rem;
  border-radius: 10px;
  font-size: 0.95rem;
  line-height: 1.4;
}

.form-message.success {
  background: #ecfdf5;
  border: 1px solid #34d399;
  color: #065f46;
}

.form-message.error {
  background: #fef2f2;
  border: 1px solid #f87171;
  color: #7f1d1d;
}

.form-message b {
  font-size: 1.05rem;
}

.hidden {
  display: none;
}

/* ================= PQRS MESSAGE ================= */

.pqrs-message {
  display: none;
  margin: 2rem 0;
  padding: 1.8rem 2rem;
  border-radius: 14px;
  font-size: 0.95rem;
  line-height: 1.5;
  position: relative;
}

/* SUCCESS */
.pqrs-message.success {
  display: block;
  background: linear-gradient(180deg, #ecfdf5, #f0fdf9);
  border: 1px solid #34d399;
  color: #065f46;
}

.pqrs-message.success::before {
  content: "✔";
  position: absolute;
  top: 1.4rem;
  right: 1.6rem;
  font-size: 1.6rem;
  color: #10b981;
}

.pqrs-message.success .radicado {
  margin: 1rem 0;
  padding: 0.8rem 1rem;
  background: #ffffff;
  border: 1px dashed #34d399;
  border-radius: 10px;
  font-size: 1.1rem;
  text-align: center;
}

.pqrs-message.success .radicado span {
  display: block;
  font-size: 0.8rem;
  color: #047857;
  margin-bottom: 0.3rem;
}

.pqrs-message.success b {
  font-size: 1.4rem;
  letter-spacing: 1px;
}

/* ERROR */
.pqrs-message.error {
  display: block;
  background: #fef2f2;
  border: 1px solid #f87171;
  color: #7f1d1d;
}

/* MOBILE */
@media (max-width: 600px) {
  .pqrs-message {
    padding: 1.2rem;
  }

  .pqrs-message.success b {
    font-size: 1.2rem;
  }
}

/* ================= BUTTON LOADING ================= */

.btn {
  position: relative;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 0.6rem;
}

.btn-spinner {
  width: 16px;
  height: 16px;
  border: 2px solid transparent;
  border-top-color: currentColor;
  border-radius: 50%;
  animation: spin 0.7s linear infinite;
  display: none;
}

.btn.loading .btn-text {
  opacity: 0.8;
}

.btn.loading .btn-spinner {
  display: inline-block;
}

.btn.loading {
  pointer-events: none;
  opacity: 0.75;
  cursor: not-allowed;
}

@keyframes spin {
  to {
    transform: rotate(360deg);
  }
}

/* ================= CHARACTER COUNTER ================= */

.char-counter {
  font-size: 0.8rem;
  color: #6b7280;
  margin-top: 0.3rem;
  text-align: right;
}

.char-counter.warning {
  color: #d97706;
}

.char-counter.error {
  color: #dc2626;
}

.form-group {
  position: relative;
}